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Orders & Payments
How can I place an order?
Simply browse our collection, select your scent, and proceed to checkout. You can order as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept valid credit and debit cards. Cash on delivery is available in Egypt for eligible orders.
Can I change or cancel my order after placing it?
If your order hasn’t been confirmed or shipped, contact us as soon as possible via email or social media. Once confirmed, changes may not be possible.
Products & Samples
Will I get a sample with my order
Yes! Every full-size order comes with a 3ml sample so you can test the scent before unsealing the main bottle.
What if the scent doesn’t suit me
As long as the main bottle remains unopened and the product is in original condition, you can return it within 14 days.
Do your product photos and descriptions match the real product
A: Absolutely. We strive for accuracy, but minor differences in color may occur due to screen settings or lighting.
Shipping & Delivery
How long does shipping take?
Orders within Egypt are typically delivered within 2–7 business days, excluding weekends and public holidays.
Do you offer international shipping?
Direct international shipping is not available at the moment. However, you can arrange delivery through a third-party shipping company in Egypt.
Will I be contacted before delivery?
Yes, you’ll receive communication via phone or WhatsApp, and email updates. Orders will only be dispatched once confirmed.
What if I miss the delivery?
If the courier can’t reach you after multiple attempts, your order may be canceled. Make sure your contact information is accurate and available.
Returns & Exchanges
What’s your return policy
You can return unused, unopened items within 14 days of receiving your order. The 3ml sample does not need to be returned.
How do I request a return or exchange
Fill out the return form or email us at info@auramis.com. We’ll get back to you with instructions. Returns without prior approval won’t be accepted.
Can I exchange a scent I purchased
The best way is to return the original product (if eligible), then place a new order for your preferred scent.
What if my order arrived damaged or incorrect
Please contact us immediately with photos. We’ll resolve it promptly
Account & Privacy
Is my personal information safe with you
Yes. We follow strict privacy and security practices and use Shopify’s trusted platform to protect your data.
Will you share my data with third parties
Only with trusted service providers or as required by law. You can read more in our Privacy Policy
Can I opt out of marketing emails
Absolutely. Just click “unsubscribe” at the bottom of any email, or update your preferences in your account settings.
Account & Privacy
Can I place a bulk or custom order for events or gifting?
Yes! Visit our Special & Bulk Orders page or contact us directly to create a tailored experience for your brand, event, or occasion.
