Shipping policy

At Auramis, we are committed to delivering your fragrance experience with care, precision, and elegance. Please take a moment to review our shipping guidelines to ensure a smooth and satisfying journey from our world to yours.

Order Review

Before placing your order, kindly ensure the following:

- Fragrance selection is correct and final.
- Delivery details are complete and accurate to avoid delays.

Processing & Delivery Time

- Orders are typically processed and shipped within 2–7 business days.
- Weekends and public holidays are excluded from processing times.
- If the shipping provider cannot reach you after multiple attempts, the order may be canceled.

Shipping Communication

- You will be contacted via the phone number and Email provided—please ensure they are active.
- Orders will only be dispatched once confirmed.
- For smoother communication, we recommend enabling WhatsApp on your contact number.

Delivery Address

To guarantee timely delivery, please enter a full and accurate address, including:
City – District – Street – Building Number – Floor – Unit – Nearby Landmark.
The courier may request your live location via WhatsApp if needed.

Cash on Delivery (if applicable)

- Please have the exact amount ready upon delivery.
- Payments must be made in cash only; Auramis is not liable for any transfers made via mobile wallets or bank apps.

Multiple Orders

- For combining multiple orders into one shipment, kindly contact us prior to shipping.

- Separate orders may incur separate shipping charges.

Receiving Your Package

- All orders are carefully sealed for your protection.
- Do not accept any package that appears tampered with or unsealed—contact us immediately.
- Once accepted, we cannot process claims related to product condition if the packaging was compromised.
- Please open your order after the courier has left.

International Shipping

- We currently do not offer direct international shipping.
- You may arrange international delivery through a third-party courier in Egypt by entering their address during checkout.
- Once handed over, responsibility for international delivery lies with your chosen courier.

Need Help?

For any inquiries regarding your shipment, feel free to reach out via:

- info@auramiseg.com
- Social Media Direct Messages